Refunds/exchanges policies

Sapin Chez Michel assures you that the quality of the trees is of the highest in terms of cultivation and can in no way refund or exchange the tree once delivered. If ever a problem arises with your purchase, you can contact us at: info@sapinchezmichel.com. Our team will be happy to discuss with you the possibilities to resolve your situation.

Information about the freshness of the tree

In order to maximize the durability of your tree, it is essential to install your tree in its base filled with water as soon as possible. Our deliverers will have cut the foot of your tree to ensure that it can drink its water well. A foot left without water once cut, closes in the hours that follow.

The first few days are the MOST important. Once the tree is installed, check the base of the tree morning AND evening. If a lack of water occurs for a few hours, the tree closes its base (by survival) and will no longer drink its water. So it will dry faster.