Your satisfaction and the quality of our Christmas trees are at the heart of our commitment. Learn about our policy so you can shop with confidence.
Due to the perishable nature of our products, Christmas tree sales are final once the tree has been delivered or picked up, except where otherwise required by law.
If your tree shows unusual drying or excessive needle loss despite proper care, please contact us promptly.
Every request is reviewed individually. If a quality defect is confirmed, we may arrange a free exchange, without limiting any remedies available under applicable law.
A properly cared-for natural Christmas tree stays beautiful and fresh longer. Here are three essential tips.
Use a tree stand with a water reservoir and check it daily. Never let the base of the trunk dry out.
Keep your tree away from radiators, fireplaces, heating vents and other direct heat sources.
Limit direct sunlight and exposure to high temperatures to help slow down drying.
Drying caused by insufficient watering or unsuitable placement does not, by itself, qualify a tree for an exchange.
Our team is here to help. Please have your order number, a description of the issue and, if possible, a few photographs of your tree ready.
Call Us · 514-794-6986This policy does not limit any rights or remedies provided by Quebec's Consumer Protection Act, including applicable legal warranties.
